Job Description

A Customer Relationship Executive builds and maintains strong, positive relationships with clients by managing their inquiries, resolving issues, and ensuring overall satisfaction. Key responsibilities include serving as a main point of contact, analyzing customer data to identify trends, implementing retention strategies, and collaborating with other departments to improve the customer experience. Essential skills include strong communication, problem-solving, and proficiency with CRM software.

Key responsibilities

Manage customer accounts:

Act as the primary point of contact for a portfolio of clients, building and nurturing long-term relationships.

Handle inquiries and resolve issues:

Address customer questions, complaints, and escalations in a timely and professional manner across various channels like phone, email, and social media.

Ensure customer satisfaction:

Proactively seek to understand customer needs and provide solutions or recommendations to ensure their satisfaction.

Implement retention strategies:

Support initiatives like loyalty programs and marketing campaigns to encourage customer retention.

Analyze data:

Monitor customer feedback and analyze data to identify trends, gain insights, and improve products, services, and overall customer experience.

Collaborate internally:

Work with other departments like sales, marketing, and product development to ensure customer needs are met and to align business and client objectives.

Report on performance:

Prepare reports on customer satisfaction, feedback, and other key metrics.
Required skills and qualifications

Skills:

Excellent communication and interpersonal skills, strong problem-solving and conflict resolution abilities, and strong time management and organizational skills.

Technical skills:

Proficiency with CRM software and other relevant customer service tools.

Experience:

Proven experience in a customer-facing role, such as customer service or account management.

Education:

A bachelor's degree in a related field like marketing, business administration, or communications is often required.

Personal attributes:

High emotional intelligence, empathy, and the ability to work both independently and as part of a team.
Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: In person