Job Description

The Customer Relationship Executive is responsible for managing and enhancing relationships with customers to ensure their satisfaction and loyalty. This role involves addressing customer inquiries, resolving issues, and providing exceptional service to create positive experiences that drive customer retention and growth.

Key Responsibilities:

Customer Support:

Serve as the primary point of contact for customers, handling inquiries, complaints, and feedback promptly and professionally. Provide accurate information about products, services, and company policies. Troubleshoot and resolve customer issues, ensuring a high level of customer satisfaction.

Relationship Management:

Develop and maintain strong relationships with key customers to understand their needs and preferences. Proactively identify opportunities for improving customer experiences and suggesting enhancements to products or services. Conduct regular follow-ups with customers to ensure continued satisfaction and to address any emerging issues.

Sales and Upselling:

Identify and pursue opportunities for upselling and cross-selling products and services to existing customers. Collaborate with the sales team to develop strategies for expanding customer accounts and increasing revenue.

Customer Feedback and Reporting:

Collect and analyze customer feedback to identify trends and areas for improvement. Prepare and present reports on customer interactions, feedback, and satisfaction metrics to management.

Documentation and Record-Keeping:

Maintain accurate and detailed records of customer interactions, transactions, and feedback using CRM systems. Ensure all customer-related documentation is up-to-date and accessible for reference.

Collaboration:

Work closely with other departments, such as sales, marketing, and product development, to ensure customer needs are met and expectations are exceeded. Participate in team meetings and contribute to the development of customer service strategies and initiatives.

Qualifications:

Education:

Bachelor's degree in Business Administration, Marketing, Communications, or a related field is preferred.

Experience:

Previous experience in a customer service or relationship management role is highly desirable.

Skills:

Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficiency in CRM software and Microsoft Office Suite. Ability to handle stressful situations and resolve conflicts effectively. Strong organizational and multitasking skills.

Personal Attributes:

Empathetic and customer-focused with a genuine desire to help others. Positive attitude and a proactive approach to addressing customer needs. Adaptability and a willingness to learn and grow within the role.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Health insurance Provident Fund
Experience:

total work: 1 year (Preferred) Customer service: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person

Expected Start Date: 28/11/2025