Job Description

Kairali Ford is seeking a dedicated and customer-oriented

Customer Relationship Executive (CRE)

to be the primary point of contact between our service center and customers. The ideal candidate will ensure a smooth and satisfying customer experience from vehicle check-in to delivery, while also building long-term relationships and promoting customer loyalty.

Greet and attend to customers visiting the service center, ensuring a welcoming and professional experience. Understand customer concerns and service requirements and communicate them effectively to the service advisor/team. Keep customers informed about service progress, estimated costs, and timelines. Manage customer appointments, service follow-ups, and feedback calls. Handle complaints or issues promptly, ensuring a positive resolution and customer satisfaction. Maintain and update customer data in the CRM system. Coordinate with the workshop team to ensure timely delivery and quality service. Conduct post-service follow-ups to gather feedback and promote repeat visits.
Job Type: Full-time

Pay: ₹13,000.00 - ₹20,000.00 per month

Benefits:

Health insurance Paid sick time * Provident Fund