Job Description

What this role is about:

You will focus on managing customer interactions, handling enquiries, and supporting operational workflows to ensure a seamless and professional customer experience. The role involves coordinating with internal teams and supporting the complete customer journey from initial contact to issue resolution.

Location:

[On-site]

Department:

Operations

Who can apply:

1+ year of experience in

customer relations, operations, or process-oriented roles

Bachelor's degree in any stream Strong communication and relationship-building skills Customer-focused mindset with attention to detail

Key Responsibilities:

Manage customer interactions through calls, emails, and internal support systems Address customer queries and concerns with timely and accurate resolution Build and maintain positive customer relationships Coordinate with internal operations and support teams Ensure regular follow-ups and complete issue closure Maintain accurate customer and process-related records Adhere to company policies, quality standards, and operational guidelines

Interested candidates or referrals: Please share CVs at-

Job Types: Full-time, Permanent

Pay: ?15,000.60 - ?20,000.03 per month

Benefits:

Cell phone reimbursement Flexible schedule Internet reimbursement Leave encashment Paid time off
Work Location: In person