Job Description

Job Summary

The Customer Relationship Executive (CRE) is responsible for managing patient interactions, ensuring a positive customer experience, handling inquiries, coordinating appointments, and supporting retention and follow-up activities. The role focuses on building strong relationships with patients while maintaining service quality and operational efficiency.

Key Responsibilities

Handle inbound and outbound calls, WhatsApp, and walk-in inquiries professionally Register patients and maintain accurate records in CRM/software Schedule, confirm, and follow up on appointments Explain clinic services, treatments, packages, and pricing clearly Coordinate with doctors, nurses, and clinic staff for smooth patient flow Manage patient feedback, complaints, and escalations in a timely manner Follow up with patients post-treatment to ensure satisfaction Support lead conversion and patient retention initiatives Maintain confidentiality of patient information at all times Prepare daily reports on calls, appointments, and conversions

Required Qualifications

Graduate in any discipline (preferred) Minimum

1-3 years

experience in customer service / front office / healthcare / clinic setup Excellent verbal and written communication skills Basic computer knowledge (MS Excel, CRM systems) Strong interpersonal and problem-solving skills

Preferred Skills

Experience in healthcare, aesthetic clinic, or hospital environment Ability to handle multiple tasks and work under pressure Customer-centric attitude with a professional approach Fluency in English and local language(s) Females Only
Job Type: Full-time

Pay: ?10,000.00 - ?13,000.00 per month

Work Location: In person