Job Description

Key Responsibilities:

Customer Communication

Make outbound calls to potential and existing customers. Handle inbound inquiries and provide accurate information. Explain company products/services clearly and professionally. Follow up with leads and maintain regular communication.

Sales & Lead Management

Maintain a record of customer interactions in CRM or internal systems. Support the sales team by sharing updated lead information.

Coordination & Reporting

Coordinate with the sales, service, and operations team. Share daily call reports and performance updates with the manager. Meet daily/weekly calling and conversion targets.

Skills Required

Good communication skills (English & Malayalam/Hindi as required) Basic computer knowledge (MS Office, CRM tools) Positive attitude and convincing ability Patience and problem-solving skills Ability to work with targets and timelines

Qualifications

Diploma / Any Degree 0-2 years of experience in telecalling, customer support, or sales Freshers with good communication skills may also apply Only immediate joiners based in Ernakulam will be considered.
Job Types: Full-time, Permanent, Fresher

Benefits:

Cell phone reimbursement Health insurance Paid sick time Provident Fund
Work Location: In person