The Customer Relations Executive is responsible for providing exceptional customer service at the two-wheeler automobile service center. This role involves tele calling, managing customer interactions, addressing service inquiries, coordinating with other departments, ensuring customer satisfaction, and promoting service offerings.
Customer Interaction:
Greet customers, understand their service needs, and explain processes, costs, and timelines, bookings,
Service Coordination:
Work with technicians to ensure timely service completion and manage the service queue efficiently.
Complaint Resolution:
Address and resolve customer complaints promptly or escalate to higher authorities if necessary.
Documentation:
Maintain records of customer interactions, service details, and handle warranty claims.
Customer Retention:
Conduct follow-up calls and gather feedback to ensure customer satisfaction and loyalty.
Skills Required:
Strong communication, problem-solving, and time-management skills with basic knowledge of two-wheelers.
Experience:
Minimum 1-2 years of customer service experience (preferably in automobiles).
Computer Skills:
Proficiency in using computer and Microsoft Office.
Job Type: Full-time
Pay: ?10,000.00 - ?13,000.00 per month
Benefits:
Health insurance
Paid time off
Provident Fund
Work Location: In person
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