The Customer Relation Executive will be responsible for managing and converting incoming leads into appointments or consultations. The role involves timely follow-up, patient coordination, and maintaining excellent communication to ensure a positive experience for every potential client.
Key Responsibilities:
Handle all incoming leads from calls, walk-ins, WhatsApp, social media, and online inquiries.
Follow up with leads promptly and maintain regular communication until conversion.
Schedule patient consultations and coordinate with doctors and the front office team.
Maintain and update lead tracking sheets or CRM systems accurately.
Understand hospital services and explain treatment options clearly to clients.
Ensure each inquiry receives professional and courteous service.
Work closely with the marketing team to support lead conversion activities.
Collect feedback and identify reasons for non-conversions to improve lead quality.
Prepare daily and weekly lead reports for management review.
Maintain confidentiality and uphold the hospital's service standards at all times.
Qualifications and Skills:
Bachelor's degree or diploma in any field (Marketing, Business, or related preferred).
1-2 years of experience in lead handling, telecalling, or customer service (preferably in healthcare or aesthetics).
Excellent communication and persuasion skills.
Ability to build rapport quickly and handle patient queries confidently.
Good computer knowledge (Excel, Google Sheets, CRM tools).
Fluency in English and Malayalam is required.
Job Type: Full-time
Pay: From ?15,000.00 per month
Work Location: In person
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