Job Description

Job Summary:

We are seeking a dynamic and customer-focused

Customer Relationship Executive

to serve as the primary point of contact for our customers across multiple communication channels. The role involves managing customer interactions through calls, emails, WhatsApp messages, and social media platforms, ensuring timely responses and delivering an exceptional service experience.

Key Responsibilities:

Manage

inbound and outbound communication

through calls, emails, WhatsApp messages, and social media platforms in a professional and courteous manner. Handle

return and follow-up calls

to address customer concerns and ensure complete satisfaction. Monitor and respond to

social media comments and direct messages

, maintaining a consistent and professional brand tone. Maintain detailed records of customer interactions and update relevant reports or CRM sheets. Identify customer needs and provide accurate information, support, and assistance. Escalate unresolved issues to the respective departments and ensure timely resolution. Share customer insights and feedback with the management team to support service improvements.

Requirements:

Any degree or diploma.

Minimum 1 year of experience

in customer service, client relations, or a similar role. Excellent verbal and written communication skills in English and Malayalam (knowledge of Hindi will be an added advantage). Proficiency in handling multiple communication channels, including phone, email, WhatsApp, and social media. Strong organizational, multitasking, and interpersonal skills. Customer-oriented approach with a commitment to providing a positive service experience.
Job Type: Full-time

Pay: ?15,000.00 - ?30,000.00 per month

Benefits:

Health insurance
Work Location: In person

Speak with the employer

+91 9895519939