Job Description

Job Summary:

As a Customer Relations Executive, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and ensure a seamless customer experience. This entry-level position is perfect for recent graduates who are eager to start their careers in a dynamic and customer-centric environment.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Address customer concerns and provide appropriate solutions to ensure customer satisfaction. Maintain accurate and detailed records of customer interactions and transactions. Collaborate with other departments to resolve complex customer issues. Assist in the development and implementation of customer service policies and procedures. Gather customer feedback and share insights with the team to improve overall customer experience. Participate in training sessions to enhance product knowledge and customer service skills.

Qualifications:

Recent graduate with a degree in Business, Communication, or a related field. Excellent communication skills, both written and verbal. Strong problem-solving abilities and a customer-oriented mindset. Ability to work effectively in a team environment. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Positive attitude and willingness to learn.

Benefits:

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹12,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement
Language:

English (Preferred)
Work Location: In person