Job Description

Job Summary:

We are seeking a

Customer Relationship Executive (CRE)

to be the face of our supermarket and ensure a superior customer experience. The ideal candidate will handle customer queries, resolve issues, build customer loyalty, and assist in driving customer satisfaction through excellent service and communication.

Key Responsibilities:

Greet customers warmly and ensure a pleasant shopping experience. Handle customer inquiries, feedback, and complaints in a professional and timely manner. Resolve customer issues related to billing, product returns, exchange requests, or dissatisfaction. Maintain a customer feedback log and report recurring issues to the Store Manager. Coordinate with billing, inventory, and floor staff to ensure smooth service flow. Assist with loyalty program registrations, redemptions, and promotions. Ensure the customer service desk is clean, organized, and adequately stocked with necessary materials (forms, brochures, etc.). Conduct customer satisfaction surveys and promote feedback channels. Follow up with customers on unresolved queries or escalations. Maintain knowledge of store layout, products, pricing, and ongoing offers.

Key Skills & Competencies:

Excellent communication and interpersonal skills (Malayalam & English preferred). Strong problem-solving and conflict resolution skills. Customer-oriented mindset with a pleasant and professional demeanor. Ability to multitask and work under pressure in a fast-paced retail environment. Basic computer skills (MS Office, billing software, CRM tools).

Qualifications:

Education:

Minimum +2 / Diploma. A degree in Business Administration, Marketing, or a related field is a plus.

Experience:

0-2 years of experience in customer service or retail sales preferred. Freshers with good communication skills may also apply.

Working Hours:

Rotational shifts, including weekends and holidays as per retail operations.

Salary & Benefits:

Competitive salary based on experience Incentives based on performance Staff discounts On-the-job training and growth opportunities
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person