Job Description

Customer Relationship Executive- Service (Female Candidates)

Location:

Vazhakkala

Department:

Service

Job Summary:

We are looking for an experienced and customer-focused

female candidate

for the role of

Customer Relationship Executive

in our Nexa Service Department. The CRE will be responsible for managing customer relations, handling escalations, ensuring superior service experience, and mentoring junior CREs to maintain

Nexa service excellence standards

.

Key Responsibilities:

Act as the primary point of contact for premium Nexa customers at the service centre. Ensure smooth service operations by coordinating between customers, Service Advisors, and the technical team. Handle customer queries, grievances, and escalations with professionalism. Provide regular updates to customers on service progress, cost estimates, and delivery timelines. Conduct follow-up calls for feedback and ensure high customer satisfaction scores. Maintain and analyze customer service records and share insights with management. Support and guide Customer Relationship Executives (CREs) in their daily activities. Participate in customer retention activities, loyalty programs, and service events. Ensure compliance with

Maruti Suzuki Nexa standards

of hospitality and service quality.

Desired Candidate Profile:

Gender:

Female candidates only Qualification: Graduate in any discipline (preferred: Business/Commerce/Management. Strong communication skills in English, Malayalam. Pleasant personality, leadership qualities, and customer-first approach. Ability to manage a team, handle pressure, and resolve conflicts effectively.
Job Type: Full-time

Pay: ₹13,000.00 - ₹20,000.00 per month

Benefits:

Health insurance
Work Location: In person

Speak with the employer

+91 7356888951