The Customer Relationship Executive (CRE) is responsible for managing customer interactions at the service center, ensuring a smooth and satisfactory experience from vehicle drop-off to delivery. The CRE acts as a bridge between customers and the service team, addressing customer concerns, updating service status, and promoting additional services.
Key Responsibilities
1.Customer Handling
:
Greet and attend walk-in customers professionally.
Understand customer service requirements and open job cards.
Explain service packages, estimated costs, and timelines.
2.Service Coordination
:
Coordinate with technicians and the service manager to track service progress.
Update customers about delays, approvals, or issues with their vehicles.
3.Sales & Promotion
:
Upsell value-added services (VAS) such as polishing, AMC (Annual Maintenance Contract), and accessories.
Promote service offers, loyalty programs, or extended warranties.
4.Documentation
:
Maintain accurate records of job cards, invoices, and customer feedback.
Ensure proper billing and explain charges to customers.
5.Customer Follow-up
:
Conduct follow-up calls for service reminders and post-service feedback.
Handle complaints and escalate unresolved issues to the Service Manager.
6.Daily Reporting
:
Submit daily reports on job cards opened, vehicles delivered, and customer feedback.
Job Type: Full-time
Pay: ₹12,000.00 - ₹14,000.00 per month
Benefits:
Cell phone reimbursement
Internet reimbursement
Provident Fund
Work Location: In person
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