Job Description

Job Title:

Customer Relations Executive / Telecaller

Location:

Cochin Head Office, Kerala

Company:

Godspeed Immigration and Study Abroad Private Limited

Employment Type:

Full-Time

About Us:

Godspeed Immigration and Study Abroad Private Limited is a leading consultancy in the field of overseas education and immigration services. With a reputation for integrity, expertise, and personalized support, we assist aspiring students and professionals in achieving their global career and educational goals.

Position Overview:

We are looking for a proactive and customer-focused

Customer Relations Executive / Telecaller

to join our Cochin Head Office team. The ideal candidate will be responsible for handling inbound and outbound calls, generating leads, providing accurate information about our services, and ensuring a high level of customer satisfaction.

Key Responsibilities:

Telecalling & Lead Generation:

Make outbound calls to potential clients to introduce and promote our services. Handle inbound inquiries and convert them into qualified leads. Maintain a database of leads and follow up regularly to ensure conversion.

Customer Support & Guidance:

Provide accurate and timely information about various study abroad and immigration programs. Address client queries courteously and professionally via phone, email, or messaging platforms. Guide clients through the initial stages of the application process.

Client Relationship Management:

Build and maintain positive relationships with prospective and existing clients. Schedule appointments for counselors and ensure smooth handover of leads.

Administrative & Reporting:

Maintain call logs, lead status, and customer records in the CRM system. Prepare daily/weekly reports on lead activity and follow-up status.

Key Requirements:

Minimum qualification: Bachelor's degree or equivalent. 1-2 years of experience in telecalling, customer service, or front desk operations (preferably in education or immigration sectors). Excellent verbal and written communication skills in English and Malayalam (additional languages a plus). Pleasant telephone etiquette and a positive attitude. Ability to work independently and as part of a team. Basic computer skills and familiarity with MS Office and CRM tools.

What We Offer:

Competitive salary with performance-based incentives. Friendly and supportive work environment. Professional development and career growth opportunities. Exposure to the global education and immigration industry.
Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Flexible schedule Paid sick time Paid time off Provident Fund
Work Location: In person

Speak with the employer

+91 8139011140