Job Description

Role Summary

The Service Coordinator will be responsible for ensuring the

timely delivery of products and services

while maintaining quality standards and customer satisfaction. This role acts as a key link between stores, customers, and brand service teams.

Principal Duties & Responsibilities

Act as an

intermediary between stores and brand service teams

to resolve service-related issues. Receive service watches from stores and escalate issues to respective brands. Record and update

service details in the system

for escalation and tracking. Follow up with brands to ensure timely completion of pending services. Assist the

Customer Relations Executive (CRE)

in maintaining and updating the customer database. Manage

logistics and coordination

for the transfer of service watches between stores and service centers.

Key Skills & Competencies

Strong communication and coordination skills. Detail-oriented with good organizational abilities. Ability to manage multiple tasks and meet deadlines. Basic knowledge of service processes and data entry systems. Customer-focused with a problem-solving approach.
Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Language:

English (Preferred)
Work Location: In person

Speak with the employer

+91 9066812345