to join our team. The candidate will be responsible for handling outbound calls related to cancelled service requests and cross-verifying cancellation statuses. This role is focused on customer service and does not involve sales targets.
Key Responsibilities:
Make outbound calls to customers regarding cancelled service requests.
Verify and confirm the status of cancellations with customers.
Maintain accurate records of customer interactions.
Coordinate with the service team for follow-ups, if required.
Ensure a professional and customer-friendly experience during all interactions.
Requirements:
Good communication skills in Malayalam and basic English.
Customer service experience preferred (freshers can also apply).
Basic computer knowledge for recording and updating data.
Positive attitude and willingness to learn.