Job Description

A Customer Relations Executive plays a vital role in managing clients and ensuring a smooth experience

Duties and responsibilities

Work with the sales and marketing team to maximize revenue through strategic planning and promotions Promote additional services, upgrades, or amenities to enhance the client experience. Generate reports on leads, closing, appointments and patient feedback Provide information on package deals, promotions, and special offers. Stay informed about the clinics facilities, services, and policies. Keep track of dates of procedures and update the reservation system accordingly. Ensure accuracy in billing. Coordinate with front desk and other departments to ensure a seamless patient experience. Relay requests or requirements to relevant departments. Participate in training programs to enhance knowledge and skills. Utilize CRM tools to maintain a database of client information and preferences. Respond promptly to emails and phone calls regarding treatments. Foster positive relationships with all patients and clients Be flexible in handling last-minute changes and adjustments Solicit feedback from patients and report any recurring issues or suggestions to management.
A Customer Relations Executive in should have excellent communication skills, attention to detail, and a client-centric approach to ensure a positive experience for clients. Additionally, knowledge of healthcare systems and a good understanding of the clinic's policies, standards and ethics are essential

Apply if you have:

-Minimum 1 year experience.

-A graduate degree and experience in sales and marketing
-Experience in healthcare is a plus
-Strong presentation skills
-Passion persistent ability to communicate with people at all level
-Confident, self starter & presentable personality.
-Positive attitude for meeting new people.
-Someone who enjoys doing sales
-Client friendly approach
-Candidate who are based in Ernakulam will have more preference

Benefits

We offer competitive salary as well as a comprehensive benefit package which includes but is not limited to:
- Yearly rise in salary
- Festival bonus
- Target incentive
-Salary raise based on performance not limited to the annual raise

For further information contact via phone

-9207778413

-9645771770

Email: xenofolix@gmail.com

Send your personal information and CV to xenofolix@gmail.com and we will get back to you

Job Type: Full-time

Pay: ?12,000.00 - ?20,000.00 per month

Work Location: In person