Job Description

Homework Living is a premium furniture brand known for contemporary design, quality craftsmanship, and personalized service. We have a growing presence in Kerala and are passionate about helping customers create beautiful living spaces.

Key Responsibilities:

Greet and assist customers visiting our Calicut store, providing a warm and professional experience. Respond promptly to customer inquiries via phone, email, and WhatsApp. Understand customer needs and recommend suitable products or custom furniture options. Coordinate with the design and production teams to provide updates to customers about order status. Handle customer feedback and resolve complaints courteously and efficiently. Maintain and update customer records in the CRM system. Support in-store promotions and campaigns to enhance customer engagement. Follow up with potential leads and existing customers to build lasting relationships.

Requirements:

Bachelor's degree in Business, Marketing, or a related field (preferred). 1-3 years of experience in customer service, sales, or client relations, preferably in retail, furniture, or home decor. Strong communication skills in English and Malayalam. Friendly, patient, and customer-focused attitude. Ability to multitask and stay organized. Basic computer skills; familiarity with CRM tools is an advantage.
Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Food provided
Experience:

Customer relationship management: 2 years (Preferred)
Language:

English (Preferred)
Work Location: In person

Speak with the employer

+91 8157956000