Job Description

Responsibilities :

To be responsible for making outbound calls on a daily basis using data provided. Handling Customers & their complaints Feedback callings Handling Appointments To convert the calls to new business leads. To achieve agreed personal and departmental targets captured from calling data provided. To inform potential client's on the company's products and services. To gather relevant School and Corporate information. To use company databases to gain potential leads. To be proactive in identifying opportunities for new business. To input and maintain customer information onto the company database. Handle telephone queries. To build relationships with colleagues and clients. To deal with clients in a professional manner at all times aligned to our brand values. To ensure service is prompt, polite and professional standards are kept.

To assist with other departments as required.

Knowledge/ Expertise :

Previous B2B or B2C sales experience: - 2-3years. Excellent communication skills and an excellent telephone manner. Ability to work independently and under pressure. Good verbal and written skills. A positive approach to objection handling is essential. Good organizational skills and attention to detail. You must be financially motivated, energetic and reliable with a hunger to succeed. We are looking for someone upbeat and organized. A good knowledge and understanding of the technical aspects of the following:- Microsoft Office and associated systems, including CRM. Social Networking. Demonstration of the energy, ability and commitment demanded by this role. Root cause analysis with counter measures. PSF ( Post Service Follow - up) Calls

Qualification :

MBA (Marketing/ Operations), BBA or Bachelor's degree in any field, B.tech/BE/Diploma.(Civil).

Perks & Benefits :

Increment based completely on performance. Any beneficial schemes offered by the organization. Increment is done on quarterly basis depending on the work performance.
Job Types: Full-time, Permanent

Pay: From ?18,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Performance bonus
Application Question(s):

Willingness to work on target basis
Experience:

Customer relationship management: 3 years (Required)
Willingness to travel:

25% (Required)
Work Location: In person