Job Description

Facelit Skin Clinic is seeking an enthusiastic and client-focused

Customer Relationship Executive

to manage front desk operations and ensure a premium customer experience. This role involves handling client communications, appointment scheduling, lead follow-ups, and acting as the key point of contact between clients and the clinic.

Key Responsibilities:

Greet and assist walk-in clients with a warm and professional demeanor Manage appointment scheduling, rescheduling, and follow-ups efficiently Handle inbound and outbound calls in a courteous and timely manner Respond to client inquiries via phone, WhatsApp, and other platforms Generate and follow up on leads from online platforms and marketing campaigns Maintain and update lead/client databases accurately Promote clinic services, treatments, and packages to new and existing clients Collect and record client feedback to support service improvements and retention Coordinate with clinical and marketing teams for seamless operations Submit daily reports on calls, follow-ups, and conversions

Key Skills Required:

Excellent verbal and written communication in

English and Malayalam

Strong interpersonal and customer-handling skills Pleasing personality with a customer-first attitude Proficiency in basic computer tools (MS Office, CRM, WhatsApp Business, etc.) Ability to multitask and work collaboratively with team members

Qualifications:

Graduate / Diploma in any discipline Prior experience in

front desk operations

or

customer service

is preferred

Work Location:

Facelit Skin Clinic, Trivandrum, Kerala

How to Apply:

Send your updated CV to:

info@facelit.in

Call/WhatsApp:

73566 57222

Job Type: Full-time

Pay: From ?18,000.00 per month

Schedule:

Day shift
Work Location: In person

Speak with the employer

+91 7356657222
Expected Start Date: 01/08/2025