Job Description

Key Responsibilities:

Maintain an up-to-date customer database and records in the system. Make service reminder calls to customers as per the defined process. Schedule and update service appointments during reminder calls. Conduct post-service feedback calls to customers as per the process. Answer incoming calls professionally, providing necessary information about products and services while obtaining complaint details. Keep accurate records of customer interactions, inquiries, complaints, comments, and actions taken. Follow up to ensure appropriate actions have been taken on customer requests and complaints.
Required Skills and Qualifications:

Excellent verbal and written communication skills. Strong customer service and problem-solving abilities. Ability to maintain detailed and accurate records. Proficiency in using customer relationship management (CRM) software. Ability to handle and escalate complaints effectively.
Job Types: Full-time, Permanent, Fresher

Pay: ?13,000.00 - ?18,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Leave encashment Life insurance Provident Fund
Work Location: In person