Job Description

Qualification

Bachelor's degree in business administration, Marketing, or a related field.

Job Objectives

The Customer Relationship Executive will manage the full lead process at BEST Kids, from inquiry to admission, ensuring a smooth experience for parents. The role involves scheduling nursery visits, keeping lead records updated, following up regularly, and sharing engaging content with families. This position helps build strong parent relationships and supports enrolment growth. The role is based remotely in Kochi, India, with travel to the UAE as needed.

Experience

Minimum 1.5-2 Years

Skills required

Proficiency in lead management and CRM software (Zoho preferred).

Strong communication and interpersonal skills to build trust and rapport with families.

Time management and multitasking skills are required to handle multiple leads and tasks simultaneously.

Ability to work in a fast-paced, target-driven environment with attention to detail.

Job description

1. Lead Management and Conversion

Handle all parent inquiries and guide them from first contact to admission. Turn leads into nursery visits by scheduling and coordinating with parents.

2. Nursery Visit Coordination

Follow the lead conversion flow and schedule visits smoothly. Inform admin staff before 3 PM and ensure they confirm visits with parents by 4 PM. Make sure admin staff gives reminder calls before 8 AM on the visit day. Follow the nursery visit process and update Zoho after each visit.

3. Follow-Up and Engagement

Collect visit updates from admin staff by 5:30 PM and enter them in Zoho. Regularly follow up with parents to help them make timely decisions.

4. Collaboration with Nursery Manager

Work with the Nursery Manager to ensure all visits are done properly as per the process.

5. Data Management and Reporting

Keep Zoho updated with correct lead details and follow-up status. Create simple reports to understand lead progress and improve results.

6. Communication and Outreach

Be available for calls (minimum 7,500 minutes/month) to talk with parents. Share creative and engaging content daily on WhatsApp or similar platforms to stay connected with families.

Other Requirements

Flexibility in working days to accommodate the needs of prospective and existing parents. Flexibility in Travelling to UAE as and when required on shorter notice
Job Type: Full-time

Pay: Up to ?45,000.00 per month

Language:

English (Preferred)
Work Location: In person

Application Deadline: 22/06/2025