Job Description

Customer Engagement:

Interacting with customers, understanding their requirements, and guiding them through product selection.

Sales Support:

Assisting with sales processes, explaining product features, and potentially achieving sales targets.

Relationship Management:

Building rapport with customers, resolving issues, and ensuring overall satisfaction.

Communication:

Providing clear and timely information to customers, addressing inquiries, and managing communication channels.

Feedback Collection:

Gathering customer feedback through surveys and other means to improve products and services.

Problem Solving:

Addressing customer complaints and concerns effectively and efficiently.

Reporting:

Generating reports on customer satisfaction and other relevant metrics.

Maintaining Records:

Managing customer accounts and updating relevant information in company databases.
Skills:

Excellent Communication:

Strong verbal and written communication skills are essential for interacting with customers.

Active Listening:

Ability to understand customer needs and concerns through active listening.

Problem-Solving:

Effectively resolving customer issues and complaints.

Conflict Resolution:

Managing difficult situations and finding solutions to customer problems.

Sales Aptitude:

Ability to engage customers, explain product benefits, and potentially close sales.

Customer Focus:

A genuine desire to help customers and ensure their satisfaction.

Teamwork:

Ability to collaborate with other team members and departments.
Job Type: Full-time

Pay: From
12,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Language:

English (Preferred)
Work Location: In person

Speak with the employer

+91 7356601634
Expected Start Date: 08/08/2025