Job Description

CUSTOMER RELATIONSHIP EXECUTIVE

AyurVAID Hospitals, an Apollo Hospitals group of companies, is a leading chain of hospitals and clinics providing Ayurveda based medical care. Now in its 19th year of operations, AyurVAID is in the process of rapid scale-up and looking to expand its CRM team.

We are looking for smart individuals who have had at least 2-3 years of relevant experience in handling inbound and outbound calls and managing call data on a CRM tool.

This is an immediate requirement.

:

Answer/Respond to inquiries received through Website, Phone calls and Web Chat

Handle calls (inbound & outbound), respond to chats and emails addressing patient queries with highest quality standards.

Work in a target oriented environment in accordance to pre-defined compliance processes & policies.

Collect relevant details of the patient (data entry) and update the same in CRM platform.

Provide relevant doctor information and book appointments accordingly.

Co-ordinate with all the AyurVAID centers to ensure smooth execution of all the created appointments till closure.

Ensure tracking & closure of all scheduled appointments.

Ownership of all the assigned leads for timely action leading to Consultations.

Manage and own set of patients for all follow-up consultations.

Maintain customer satisfaction ratings based on explicit set criteria.

Attend mandatory training sessions to stay updated on company policy changes.

Desired Candidate Profile:

Preferably a Science Graduate

Minimum 2 years of customer service experience (preferably in healthcare domain)

Excellent interpersonal & communication skills

Strong computer skills

High level of professionalism

Strong problem-solving abilities

Candidates living within 10 km radius of JP Nagar and can join immediately preferred

Work Schedule:

Office timings: 8am - 8pm (all days)

Shift timings: 9 hours daily (6 days a week)- may be rotated

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Paid sick time Paid time off Provident Fund
Experience:

total work: 1 year (Preferred) Customer service: 1 year (Preferred)
Language:

Hindi (Required) English (Required)
Work Location: In person