is a growing staycation brand offering premium holiday homes across Kerala and Bangalore. With a focus on guest experience and operational excellence, we are redefining leisure stays through personalized service, curated properties, and tech-enabled hospitality solutions.
Job Summary:
We are looking for a dynamic and customer-focused
Customer Relationship Executive
to join our team in
Bangalore
. The ideal candidate will have 1-2 years of experience handling customer enquiries, managing bookings, and maintaining strong client relationships. This role requires excellent communication skills, multi-language proficiency, and the ability to coordinate across departments to ensure a seamless guest experience.
Key Responsibilities:
Handle and respond to sales enquiries, guest bookings, and related documentation
Communicate with customers via phone, WhatsApp, and email in a timely and professional manner
Maintain strong relationships with existing clients and help onboard new B2B and corporate customers
Manage the complete reservation process, including availability checks, confirmations, and follow-ups
Upsell room categories and services to maximize revenue
Coordinate with internal teams (Front Desk, Housekeeping, Operations) to ensure guest satisfaction
Maintain accurate data related to bookings, payments, and customer interactions
Address and resolve customer concerns or issues promptly
Support in the execution of sales and marketing strategies as directed by the manager
Required Skills & Qualifications:
Higher Secondary (12th Pass) or above
1-2 years of experience in customer service, sales, or reservation roles
Excellent verbal and written communication skills
Proficiency in
Kannada, Tamil, Hindi, and English
(mandatory)
Basic knowledge of Microsoft Office tools and reservation systems
Strong interpersonal skills and a positive, service-driven attitude
Preferred Skills:
Experience in hospitality, tourism, or property management sector
Familiarity with CRM tools or booking platforms
Ability to handle multiple tasks efficiently with attention to detail
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Cell phone reimbursement
Paid sick time
Schedule:
Day shift
Evening shift
Supplemental Pay:
Yearly bonus
Work Location: In person
Speak with the employer
+91 8714899945
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.