Job Description

Job Title:

Customer Relationship Executive

Location:

Bangalore

Department:

Sales & Customer Experience

Company:

Ohstayz Private Limited

Reports To:

Sales Head

About Oh Stayz:

Oh Stayz Private Limited

is a growing staycation brand offering premium holiday homes across Kerala and Bangalore. With a focus on guest experience and operational excellence, we are redefining leisure stays through personalized service, curated properties, and tech-enabled hospitality solutions.

Job Summary:

We are looking for a dynamic and customer-focused

Customer Relationship Executive

to join our team in

Bangalore

. The ideal candidate will have 1-2 years of experience handling customer enquiries, managing bookings, and maintaining strong client relationships. This role requires excellent communication skills, multi-language proficiency, and the ability to coordinate across departments to ensure a seamless guest experience.

Key Responsibilities:

Handle and respond to sales enquiries, guest bookings, and related documentation Communicate with customers via phone, WhatsApp, and email in a timely and professional manner Maintain strong relationships with existing clients and help onboard new B2B and corporate customers Manage the complete reservation process, including availability checks, confirmations, and follow-ups Upsell room categories and services to maximize revenue Coordinate with internal teams (Front Desk, Housekeeping, Operations) to ensure guest satisfaction Maintain accurate data related to bookings, payments, and customer interactions Address and resolve customer concerns or issues promptly Support in the execution of sales and marketing strategies as directed by the manager

Required Skills & Qualifications:

Higher Secondary (12th Pass) or above 1-2 years of experience in customer service, sales, or reservation roles Excellent verbal and written communication skills Proficiency in

Kannada, Tamil, Hindi, and English

(mandatory) Basic knowledge of Microsoft Office tools and reservation systems Strong interpersonal skills and a positive, service-driven attitude

Preferred Skills:

Experience in hospitality, tourism, or property management sector Familiarity with CRM tools or booking platforms Ability to handle multiple tasks efficiently with attention to detail
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time
Schedule:

Day shift Evening shift
Supplemental Pay:

Yearly bonus
Work Location: In person

Speak with the employer

+91 8714899945