Job Description

CUSTOMER RELATIONSHIP EXECUTIVE

Key Responsibilities:

Customer Interaction: Greet and engage with customers who bring their vehicles in for service, ensuring a positive and welcoming experience.

Service Consultation: Understand customer concerns and issues, and recommend appropriate services or repairs. Provide clear information regarding service estimates, timelines, and expected outcomes.

Appointment Management: Schedule service appointments, ensure proper documentation, and follow up with customers to confirm appointments or service reminders.

Service Updates: Communicate with customers throughout the service process, providing updates on the progress of repairs and estimated completion times.

Issue Resolution: Address customer concerns or complaints regarding service quality, delays, or vehicle issues, and work towards swift resolutions to ensure satisfaction.

Documentation & Record-Keeping: Maintain accurate records of customer interactions, service details, and any complaints or resolutions in the customer database.

Customer Feedback: Gather customer feedback after service completion, analyze satisfaction levels, and suggest improvements based on customer insights.

Cross-functional Collaboration: Work closely with service technicians, service advisors, and the service manager to ensure smooth communication and coordination in the repair and maintenance process.

Upselling Services: Advise customers on additional services or future maintenance needs that could improve their vehicle's performance and longevity.

Quality Assurance: Ensure the highest quality of customer service is provided, both in-person and over the phone, maintaining professionalism at all times.

Job Types: Full-time, Permanent

Pay: ?13,000.00 - ?16,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Experience:

Sales & Business Development Managers: 1 year (Preferred) total work: 1 year (Preferred)
Work Location: In person