Job Description

Job Title:

Customer Relationship Executive

Location:

[Kasna Greater Noida]

Job Type:

[Full-Time]

Department:

Customer Service / Sales / CRM

Reports To:

Customer Relationship Manager / Sales Manager / Operations Head

Position Summary:

We are seeking a proactive and customer-focused

Customer Relationship Executive (CRE)

to build and maintain strong relationships with clients. The ideal candidate will act as the first point of contact for customers, ensure a high level of customer satisfaction, and support the sales or service process by addressing client needs efficiently.

Key Responsibilities:

Customer Engagement:

Greet and interact with clients professionally via phone, email, and in person. Understand customer needs and provide timely assistance or solutions. Build long-term relationships to ensure customer retention and satisfaction.

Issue Resolution:

Handle customer complaints or concerns with empathy and efficiency. Coordinate with internal departments to resolve issues promptly.

Sales & Service Support:

Assist the sales team by following up on leads and inquiries. Cross-sell or upsell products/services based on customer profiles and needs. Ensure after-sales follow-up and service delivery support.

Customer Database Management:

Maintain accurate customer records in CRM systems. Update customer interactions and feedback regularly.

Feedback Collection:

Conduct surveys and feedback calls to assess service satisfaction. Report customer insights to improve processes and offerings.

Reporting & Coordination:

Prepare daily/weekly reports on customer interactions and service metrics. Coordinate with sales, operations, and support teams as needed.

Key Skills & Qualifications:

Bachelor's degree in Business Administration, Marketing, or related field (preferred) 2-3 years of experience in customer service, client handling, or sales support Excellent communication and interpersonal skills Strong problem-solving abilities and customer-first mindset Ability to multitask and manage time efficiently Familiarity with CRM software and MS Office tools

Preferred Attributes:

Positive attitude and patience when dealing with different types of customers Fluency in [local language(s)] and English Experience in Manufacturing Industries. Salary -25,000-30,000
Interested Candidate Send Your Resume on What'sApp-7503457409.

Job Type: Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Provident Fund
Experience:

customer service: 3 years (Required) client handling: 3 years (Required) sales support: 3 years (Required) CRM software: 3 years (Required)
Work Location: In person