Job Description

We are looking for a

polite, patient-friendly, and well-spoken Customer Relationship Executive

who will be the

first point of contact

for our patients.
The role involves

welcoming patients, handling telephonic inquiries, appointment scheduling, and patient coordination

to ensure a smooth and positive clinic experience. Key Responsibilities
Patient Interaction (In-Clinic)

Welcome patients politely and professionally Guide patients regarding consultation process Coordinate patient flow and appointment queue Maintain a calm and supportive environment at the front desk
Telephonic & WhatsApp Handling

Attend incoming calls and WhatsApp inquiries Explain clinic services, consultation process, and timings

Convince and guide patients for appointment booking

Follow up with inquiry patients for confirmation
Appointment Management

Schedule, reschedule, and confirm appointments Maintain appointment records (register / software) Remind patients about upcoming appointments if required
Patient Relationship & Follow-ups

Handle patient queries politely and empathetically Follow up with old patients as instructed by doctor Collect basic feedback if required
Administrative Support

Maintain basic patient records Coordinate with doctor and clinic staff Ensure front desk cleanliness and discipline
Required Skills & Qualities

Excellent communication skills (Hindi / Gujarati / English preferred) Pleasant personality with patient-friendly attitude Ability to

convince patients politely without pressure

Basic computer & smartphone knowledge Ability to handle multiple tasks calmly Respect for patient confidentiality
Qualification & Experience

Minimum: 12th pass / Graduate preferred Experience in

clinic / hospital / healthcare / customer service

is an advantage Freshers with good communication skills can also apply
Preferred Background (Not Mandatory)

Clinic / hospital front desk Call center (healthcare preferred) Customer service executive Receptionist
email resume ayulink@gmail.com or whtsapp 9824243567

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Work Location: In person