Job Description

Key Responsibilities

Handle customer inquiries through walk-ins, calls, WhatsApp, and emails Maintain customer database and update records regularly Coordinate with the sales team for customer requirements and order processing Follow up with customers for quotations, orders, payments, and deliveries Ensure timely communication regarding product availability, pricing, and dispatch status Handle customer complaints and coordinate with concerned departments for resolution Support sales team in achieving targets through customer follow-ups and retention Collect customer feedback and share insights with management Assist in preparing sales reports and customer-related documentation Ensure high level of customer satisfaction and repeat business
Required Skills & Qualifications

Graduate / 12th Pass (preferred) 1-3 years experience as CRE / Customer Support / Sales Coordinator (textile preferred) Good communication skills in Hindi & English (local language preferred) Strong follow-up and coordination skills Customer-focused attitude and problem-solving ability Basic computer knowledge (MS Excel, email, CRM/software)
Working Conditions

Full-time role Office and showroom coordination work
Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person