Job Description

A Customer Support Executive (CSE) is responsible for assisting customers by addressing their

inquiries, resolving issues, and providing information about a company's products or services.

They serve as the primary point of contact between the business and its customers, ensuring

a positive customer experience and maintaining high satisfaction levels.

How You Will Add Value (Core responsibilities)

1. Answer Customer Inquiries:

o Respond to customer questions via phone, email & chat.

2. Resolve Issues:

o Provide troubleshooting assistance and effective solutions to customer

problems.

3. Document Interactions:

o Maintain accurate records of customer interactions and concerns.

4. Know the Products:

o Stay well-informed about company products and services to provide accurate

support.

5. Ensure Customer Satisfaction:

o Follow up with customers to ensure their issues are resolved and they are

satisfied.

6. Collaborate with Team:

o Work closely with colleagues to deliver consistent, high-quality support.

7. Report Trends:

o Identify and share recurring issues and customer feedback to improve

processes.

8. Collect Feedback:

o Gather customer opinions to enhance their experience with the brand.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person