Job Description

US Accounting Coach is a leading institute specializing in US Accounting, Taxation, and Payroll training. We help aspiring professionals and working accountants build strong careers with practical, industry-focused knowledge.

Position Overview:

We are seeking a

Customer Relationship Executive

to manage client interactions, provide support to students, and maintain strong relationships with our learners and corporate clients. The role requires excellent communication skills, empathy, and a customer-first mindset to ensure a seamless learning and service experience.

Key Responsibilities:

Act as the primary point of contact for students, prospects, and corporate clients. Handle inbound inquiries (calls, emails, messages) and provide timely and accurate information. Build and maintain long-term relationships with students by offering guidance and support throughout their learning journey. Maintain student records and update CRM systems with accuracy. Assist in enrollment, course coordination, and resolving student queries. Collect feedback from students and ensure continuous improvement in customer service. Collaborate with the sales and academic teams to ensure smooth delivery of programs. Follow up with prospects and support in lead nurturing. Support in retention and engagement activities for existing students.

Requirements:

Bachelor's degree in Business Administration, Commerce, or a related field. 1-3 years of experience in customer service, relationship management, or academic counseling (preferred in education/training sector). Strong communication (English, Hindi, Gujarati) and interpersonal skills. Problem-solving attitude with patience and empathy. Good organizational skills with attention to detail. Proficiency in MS Office, Google Workspace, and CRM tools.

What We Offer:

Competitive salary with performance-based incentives. Professional growth opportunities in the EdTech and Accounting training industry. Supportive work environment with opportunities to learn US Accounting fundamentals. Chance to contribute to the career success of students and professionals.
Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person