Job Description

Position:

Client Relationship Executive

Experience:

1 - 3 Years

Job Overview:

We are seeking a proactive and personable Client Relationship Executive to join our team. The ideal candidate will be responsible for managing and nurturing relationships with our clients, ensuring a seamless and positive experience at every touchpoint. This role involves handling walk-in customers, following up on inquiries, resolving client issues, and supporting the sales and service teams to maintain high levels of customer satisfaction.

Key Responsibilities:

Greet and assist walk-in customers, understanding their requirements and guiding them appropriately. Follow up with existing and potential clients via calls, emails, or meetings to ensure continued engagement. Build and maintain strong relationships with clients to enhance loyalty and retention. Address client queries, concerns, and complaints promptly and professionally. Collaborate with internal teams, including sales and operations, to provide clients with timely solutions and services. Maintain accurate records of client interactions and feedback for reporting and improvement purposes. Support promotional campaigns and events to enhance client experience and brand visibility. Identify opportunities to upsell or cross-sell services/products to existing clients.

Required Skills & Qualifications:

1-3 years of experience in client handling, customer service, or relationship management. Excellent communication and interpersonal skills. Ability to manage multiple clients and prioritize tasks effectively. Strong problem-solving and conflict-resolution abilities. Proficient in MS Office and CRM tools. Positive attitude, proactive approach, and a customer-first mindset.

Why Join Us:

Opportunity to work in a dynamic and growing organization. Exposure to diverse clients and business processes. Career growth and learning opportunities.
Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹14,000.00 per month

Language:

Gujarati (Preferred)
Location:

Gota, Ahmedabad, Gujarat (Required)
Work Location: In person

Speak with the employer

+91 7779053938