Job Description

Key Responsibilities:

1. CRM System Management

Manage and update the CRM software with customer information, purchase history, preferences, and interactions. Ensure the accuracy and integrity of customer data in the system. Regularly segment customer data for targeted campaigns.

2. Customer Engagement & Retention

Develop and execute loyalty programs, referral schemes, and retention strategies. Handle regular communication through SMS, WhatsApp, emails, and calls. Track customer behavior and engagement to drive repeat purchases.

3. Customer Service & Relationship Building

Act as a key point of contact for resolving customer queries, complaints, or feedback. Build long-term relationships by providing prompt, personalized, and effective service. Ensure timely thank-you and welcome messages after visits or purchases.

4. Campaign & Feedback Management

Coordinate CRM campaigns and promotional offers across different channels. Collect customer feedback post-purchase or service to analyze satisfaction levels. Share insights with relevant teams for service improvement.

5. Sales & Marketing Support

Provide the sales team with customer insights to support cross-selling and upselling efforts. Align with the marketing team to implement customer-focused campaigns. Monitor and report on CRM campaign performance and ROI.

6. Data Analysis & Reporting

Generate CRM reports related to customer acquisition, retention, churn, and engagement. Use data to suggest improvements in customer experience and communication strategies.

Qualifications & Skills:

Bachelor's degree in Marketing, Business Administration, or related field. 1-4 years of experience in CRM, customer service, or marketing roles. Hands-on experience with CRM tools (Zoho, Salesforce, HubSpot, or similar). Strong communication and interpersonal skills. Data-driven mindset with attention to detail. Proficient in MS Excel, email tools, and digital communication platforms. Ability to multitask and manage time efficiently.
Job Types: Full-time, Permanent

Pay: From ?20,000.00 per month

Benefits:

Paid sick time Paid time off
Work Location: In person