Job Description

Job Title:

Customer Relationship Executive

Function:

Service

Reporting To:

HOD

Base Location

: Surat

Work Mode:

Work From Office

Education:

Bachelor's degree in Marketing

Experience (in years):

0 to 5 years

Notice Period:

Immediate

No. of Vacancy:

01

Role Overview:

The Customer Relationship Executive ensures excellent customer experiences by addressing inquiries, resolving issues, and managing service tickets. They gather feedback, provide accurate product guidance, and build strong relationships through empathetic communication. This role focuses on delivering timely solutions, enhancing customer satisfaction, and driving continuous improvement in after-sales service.

Role Description:

Customer Support

:

Answer incoming calls and respond to customer emails professionally and promptly. Assist customers with after-sales service inquiries, product issues, and warranty claims. Provide accurate information about product features, troubleshooting, and maintenance. Ensure that customers receive personalized and effective solutions to their concerns.

Ticket Generation:

Create and manage service tickets accurately to document customer issues and requests. Assign service tickets to Field Service Executives based on location, availability, and expertise. Follow up on open tickets to ensure timely resolution and customer satisfaction.

Feedback Collection:

Conduct follow-up calls to customers to gather feedback on service and product experiences. Record feedback and suggestions, and report trends and recurring issues to the management team. Use feedback to identify areas for improvement and share actionable insights with relevant departments.

Customer Relationship Management:

Build and maintain strong customer relationships by demonstrating empathy, patience, and a commitment to resolving issues. Keep accurate records of customer interactions, transactions, and feedback. Proactively communicate with customers to update them on service progress or product updates.
Job Types: Full-time, Permanent, Fresher

Pay: ?12,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Life insurance Paid sick time Paid time off Provident Fund
Work Location: In person