Job Description

Key Responsibilities:

Develop and maintain positive relationships with customers to enhance trust and loyalty. Serve as the first point of contact for customer inquiries, complaints, and feedback. Provide accurate product/service information and recommend solutions based on customer needs. Ensure timely resolution of customer issues while maintaining professionalism and empathy. Coordinate with internal teams (sales, operations, support) to deliver seamless customer experiences. Track and analyze customer interactions to identify trends and opportunities for improvement. Assist in achieving customer satisfaction and retention targets. Update and maintain customer records in CRM systems. Support sales/marketing campaigns by engaging with customers and promoting new offerings. Prepare and share regular customer feedback reports with management.

Key Skills & Competencies:

Strong communication and interpersonal skills. Excellent problem-solving and conflict resolution abilities. Ability to handle multiple tasks and work under pressure. Customer-focused attitude with empathy and patience. Good organizational and time management skills. Proficiency in MS Office and CRM tools.

Qualifications & Experience:

Bachelor's degree in Business Administration, Marketing, or a related field. 1 year of experience in customer service, client relations, or sales support (preferred). Freshers with strong communication skills may also be considered.
For more details contact us on : +91 90613 07771

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person