Job Description

Job Summary:

The

Customer Relationship Executive (Female)

is responsible for managing customer interactions, ensuring a high level of satisfaction, and maintaining long-term relationships. The role involves handling customer queries, providing product/service information, coordinating with internal teams, and supporting sales and retention initiatives to enhance the overall customer experience.

Key Responsibilities:

1. Customer Interaction & Relationship Management

Serve as the primary point of contact for customers through calls, emails, or in-person meetings. Understand customer needs, respond promptly to queries, and ensure timely resolution of issues. Build and maintain positive relationships with existing and potential customers. Follow up with customers to ensure satisfaction and encourage repeat business.

2. Sales & Support Coordination

Assist the sales team in lead generation, client onboarding, and after-sales service. Provide accurate product/service information to customers. Coordinate with internal departments (sales, operations, accounts, etc.) for smooth customer service delivery.

3. Customer Data Management

Maintain and update customer databases, call logs, and feedback reports. Track customer preferences and purchase history for personalized service. Prepare periodic reports on customer satisfaction, feedback, and service quality.

4. Communication & Presentation

Handle inbound/outbound calls and walk-in customers professionally. Represent the company during client visits, meetings, and promotional events. Ensure effective communication and maintain brand image and etiquette.

Required Qualifications & Experience:

Education:

Graduate in any discipline (BBA / MBA preferred).

Experience:

1-4 years of experience in customer service, sales support, or client relations.

Industry Preference:

Real Estate, Retail, Healthcare, Hospitality, Education, or Corporate Services.

Key Skills & Competencies:

Excellent verbal and written communication skills. Pleasant personality, good grooming, and professional demeanor. Strong interpersonal and problem-solving skills. Customer-focused attitude with patience and empathy. Proficiency in MS Office and CRM tools. Ability to multitask and manage time effectively.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Provident Fund
Work Location: In person