Job Description

:

We are looking for a motivated and customer-focused Customer Relation Executive to join our team. The ideal candidate will manage client interactions, build strong relationships, and ensure customer satisfaction.

Key Responsibilities:

Handle customer inquiries via phone, email, or chat promptly and professionally Maintain and update customer records in the CRM system Resolve customer complaints and provide timely solutions Collaborate with sales and support teams to improve customer experience Follow up with customers to ensure satisfaction and retention Assist in preparing customer reports and feedback summaries

Qualifications:

Bachelor's degree or equivalent experience Strong communication and interpersonal skills Experience with CRM software is a plus Problem-solving skills and attention to detail Ability to multitask and work in a fast-paced environment

Benefits:

Professional development opportunities Friendly work environment

How to Apply:

Send your resume and cover letter to

hrconceptsdesignstudio@gmail.com

with the subject line "Customer Relation Executive Application."

Job Types: Full-time, Permanent

Benefits:

Health insurance
Schedule:

Day shift
Ability to commute/relocate:

Kochi, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Application Question(s):

Are you ready to begin work immediately?
Are you ready to begin work immediately?

Are you willing to work six days a week?
Experience:

Customer service: 1 year (Required)
Language:

English (Required)
Work Location: In person