Job Description

Responsibilities:

Vaave is seeking a Customer Relationship Executive responsible for building strong, long-term relationships with customers, driving retention, enabling referrals, and creating upsell and cross-sell opportunities. This role acts as a key link between customers and Vaave's initiatives, ensuring customers consistently derive value from the platform.

Responsibilities

Build and maintain strong, trust-based relationships with existing customers Act as the primary point of contact for customer communication and engagement Understand customer needs, challenges, and goals to provide relevant solutions Communicate Vaave's initiatives, new features, and programs to customers Drive adoption of Vaave's initiatives and programs across the customer base Gather customer feedback on initiatives and share insights with internal teams Proactively engage with customers to ensure satisfaction and long-term retention Identify early signs of churn risk and work with internal teams to address concerns Ensure consistent value delivery from Vaave's products and services Encourage and facilitate customer referrals through relationship-led interactions Identify satisfied customers and convert advocacy into structured referrals Track and follow up on referral opportunities Identify opportunities to upsell or cross-sell Vaave's offerings based on customer usage and needs Influence purchasing decisions through relationship-building rather than direct selling Collaborate with sales and product teams to position relevant solutions

Success Metrics

Improvement in renewal and long-term engagement Number of customers actively adopting Vaave's initiatives and programs Customer referrals Upsell opportunities

Expectations:

Have strong conviction about the idea of 'Vaave' 1-2 years of experience, preferably in customer-facing roles in B2B companies Familiarity with customer engagement, retention, or referral programs Ability to learn and grow Ambitious, patient & truly committed to building new relationships Love for challenges and talking to new people Excellent written and verbal communication skills Strong business acumen

Experience:

1 to 2 years of Experience in Client Interaction Role

Remuneration:

As Per Company Norms

Location:

Hyderabad (In Office Only)