Job Description

Role Overview

The Customer Relationship Executive will play a key role in building and nurturing long-term relationships with customers. This role involves engaging with customers, addressing inquiries, coordinating with internal teams, and ensuring a seamless customer experience. The candidate will support CRM activities, handle customer data, and contribute to improving overall customer satisfaction and loyalty.

Key Responsibilities

Serve as the primary point of contact for customers, addressing queries and providing timely solutions. Maintain and update customer information in the CRM system. Support CRM initiatives by assisting in data collection, customer follow-ups, and feedback analysis. Coordinate with sales, service, and operations teams to ensure customer needs are met effectively. Assist in executing customer retention strategies and engagement programs. Conduct basic market segmentation and help identify customer trends or opportunities. Prepare routine reports related to customer interactions, service levels, and satisfaction metrics. Help ensure a positive customer journey and overall experience throughout the sales and service cycle.

Qualifications

Strong communication and interpersonal skills. Basic understanding of CRM software and customer data handling. Good analytical abilities with attention to detail. Ability to multitask and manage time effectively. Bachelor's degree in Business, Marketing, or a related field. Prior experience in customer service or CRM support is an advantage. Experience in the renewable energy sector is a plus, but not mandatory.

Desired Attributes

Customer-centric mindset with a problem-solving approach. Team player with a positive attitude. Eagerness to learn and adapt to dynamic business environments.
Job Type: Full-time

Pay: ?50,000.00 - ?80,000.00 per month

Benefits:

Provident Fund
Work Location: In person