We are looking for an experienced customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. You'll be responsible for promptly addressing their inquiries and resolving any issues.
Your role
Establish and maintain positive relationships with existing clients.
Provide prompt, efficient, and satisfactory responses to customer inquiries.
Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
Your tasks
Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
Monitor customer feedback regularly and identify areas of improvement in our products and services.
Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.
Your profile
A bachelor's degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
2+ years of experience in a customer-facing role.
Successful record of developing and implementing customer relations strategies.
Strong problem-solving abilities with time management skills.
Fluency in English, Hindi and at least one regional language.
A customer-centric attitude to handle challenging client situations.
Preferred skills and qualifications
Prior experience managing a team of customer service representatives.
Proficiency in CRM software.
Soft skills such as patience, adaptability, and empathy.
Job Type: Full-time
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
Cell phone reimbursement
Paid sick time
Work Location: In person
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