Job Description

Key Responsibilities:

Client Handling & Communication:

Maintain regular communication with clients to understand their requirements and expectations. Handle all client inquiries, complaints, and requests promptly and professionally. Develop and maintain long-term relationships with key customers.

Order Management:

Coordinate with the production and dispatch teams to ensure timely order processing and delivery. Monitor the progress of each client's order from placement to dispatch. Update clients on order status, delays, or changes, ensuring complete transparency.

After-Sales Support:

Ensure clients are satisfied with the delivered footwear products and services. Collect genuine feedback from clients and share improvement suggestions with management. Resolve post-delivery issues such as quality concerns, product returns, or replacements.

Payment Follow-up:

Coordinate with accounts to track payment status for each client. Follow up with clients for timely payment collection as per agreed terms. Maintain proper documentation and reports related to outstanding payments.

Client Retention & Business Growth:

Identify opportunities to upsell or cross-sell products to existing clients. Maintain a database of client preferences, feedback, and purchase history. Support the sales team in converting repeat business and referrals.

Reporting & Coordination:

Prepare periodic reports on client feedback, order status, and outstanding payments. Coordinate with production, quality, logistics, and accounts departments for smooth workflow. Represent the company professionally during client meetings and visits.

Required Skills & Qualifications:

Graduate in Business Administration / Marketing / Commerce. 1-3 years of experience in client servicing, preferably in

footwear, leather goods, or manufacturing sector

. Excellent communication and interpersonal skills. Strong follow-up and coordination abilities. Basic knowledge of MS Office (Excel, Word, Email communication).
Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Work Location: In person