Job Description

- Customer Relationship Executive (Pacific Mall Jasola)

We are seeking a proactive and customer-focused

Customer Relationship Executive

to join our mall operations team. This role is responsible for enhancing the overall visitor experience, building strong relationships with retailers and customers, and managing customer service operations including grievance handling and MIS maintenance.

Key Responsibilities:

Drive

new customer registrations

through engagement initiatives.

Maintain and update the

database of in-hand vouchers

and redemptions.

Build and maintain strong

public relations with all retailers

within the mall.

Enhance the

customer experience

by implementing and monitoring service standards across cleanliness, security, and assistance.

Manage

customer grievances

professionally via

calls and emails

, ensuring timely resolution and customer satisfaction.

Maintain effective

customer connect

and ensure a warm, welcoming environment.

Keep daily records and update

customer MIS

, including queries, feedback, and redressal actions.

Assist in organizing mall

events and activations

, ensuring alignment with brand image and enhancing footfall experience.

Ensure proper

documentation

and tracking of all customer interactions and service issues.

Implement

customer retention strategies

to improve loyalty and repeat visits.

Requirements:

Graduate in any discipline; hospitality or retail background preferred.

1-3 years of experience in

customer service, front desk

.

Strong

communication and interpersonal skills

.

Proficient in

MS Excel and MIS reporting

.

Ability to handle

customer grievances calmly and effectively

via multiple channels.

A positive attitude and problem-solving approach.

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Health insurance Leave encashment Provident Fund
Application Question(s):

What is your current CTC in Lakhs per annum? What is your expected CTC in Lakhs per annum? What is your notice period? How many years of experience do you have in Accounts Payable? Apply only if you are comfortable working for 6 days a week
Work Location: In person