The Customer Relationship Executive is responsible for maintaining strong customer relationships by addressing inquiries, resolving issues promptly, and ensuring a positive client experience. The role involves regular interaction with customers to enhance satisfaction, foster loyalty, and support business growth.
Key Responsibilities:
Develop and maintain positive relationships with customers to ensure high satisfaction and retention.
Respond to customer queries via phone, email, or in person in a timely and professional manner.
Handle complaints and resolve issues efficiently while maintaining the company's reputation.
Collaborate with internal departments (sales, technical, accounts) to ensure seamless service delivery.
Maintain detailed records of customer interactions and feedback using CRM systems.
Conduct regular follow-ups with clients to ensure continued satisfaction.
Assist in onboarding new customers and guiding them through the company's offerings and processes.
Identify potential upselling or cross-selling opportunities and refer them to the sales team.
Prepare reports on customer feedback, service issues, and resolution status.
Stay updated with product knowledge, service updates, and company policies.
Key Skills & Qualifications:
Bachelor's degree in Business Administration, Marketing, or a related field.
1-3 years of experience in customer service, relationship management, or a similar role.
Excellent communication and interpersonal skills.
Problem-solving ability and conflict resolution skills.
Strong organizational and multitasking abilities.
Experience with CRM software is a plus.
Proficiency in MS Office (Word, Excel, Outlook).
Preferred Attributes:
Customer-focused mindset.
Ability to work under pressure and meet deadlines.
Positive attitude and team player.
Job Type: Full-time
Pay: ?30,000.00 - ?35,000.00 per month
Benefits:
Paid sick time
Schedule:
Day shift
Morning shift
Supplemental Pay:
Performance bonus
Experience:
CRM Executive : 5 years (Required)
Customer relationship management: 5 years (Required)
Fluent English : 5 years (Required)
Work Location: In person
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