Plan and deliver CRM strategies across the organization to retain existing customers, increasing brand loyalty, and expanding the company's brand value.
To Follow-up With Existing vendors in order to process their Bills and Make Payment as per Purchase order Terms.
To Co-ordinate with vendor and Account Team So that payment Could be Make as per Terms.
Make sure the customer database is correctly segmented in order to target marketing activities appropriately
Oversee CRM data governance which will include
Data standards
Data audit Data structuresUser access rights Reporting
Strategically plan, execute and assess the performance of individual CRM program strategy within the internal teams
Update and maintain stakeholder records within the CRM system
Analyze market reports to determine what kind of marketing trends the business should respond to
Collecting and analyzing customer data
Using CRM systems to manage relationships
Developing new ways to meet customers' needs
Handling customer complaints
Overseeing the interactions between customers and key team members, such as Customer Service Representatives
Creating and executing retention campaigns
Developing marketing campaigns to attract new customers
Collaborating with sales, marketing, customer service and operations teams to improve the customer experience