Job Description

Job Title:

Customer Relationship Manager

Location:

Raipur

Department:

Sales Development

Job Summary:

We are seeking a motivated and customer-oriented Customer Relationship Manager to join our sales team in the marble manufacturing industry. The ideal candidate will be responsible for providing exceptional support to customers during the sales process, building strong relationships, and driving sales conversions. This role requires a deep understanding of our marble products and services, as well as the ability to identify and capitalize on sales opportunities.

Key Responsibilities:

1. Sales Support:

Assist customers with inquiries related to marble products and services, ensuring they have the necessary information to make informed purchasing decisions.

Provide timely and accurate responses to sales-related inquiries, aiming to achieve a high level of customer satisfaction.

2. Customer Relationship Management:

Build and maintain strong relationships with customers to foster loyalty and encourage repeat business in the marble sector.

Act as a point of contact for customers, addressing their needs and concerns effectively to enhance their overall experience.

3. Lead Generation and Conversion:

Identify potential sales opportunities within the marble market and convert inquiries into sales, contributing to the overall sales targets of the team.

Track and follow up on leads to ensure maximum conversion rates, with a focus on upselling and cross-selling marble products where appropriate.

4. Product Knowledge:

Maintain a comprehensive understanding of marble products, including types, finishes, and applications, to effectively assist customers and drive sales.

Stay updated on product features, benefits, and promotions to provide accurate information to customers.

5. Customer Feedback and Insights:

Gather and analyze customer feedback to provide insights that can improve sales strategies and product offerings in the marble industry.

Collaborate with the sales and marketing teams to enhance customer experience and address any areas for improvement.

Qualifications:

Bachelor's degree in Business, Marketing, or a related field (preferred).

Proven experience in customer support or sales, preferably in the marble or construction materials industry.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and a customer-centric mindset.

Ability to work in a fast-paced environment and manage multiple tasks effectively.

Proficiency in CRM software and Microsoft Office Suite.

Performance Expectations:

In this role, you will be expected to contribute to key performance metrics such as sales conversion rates, customer satisfaction scores, and lead follow-up effectiveness. Your performance will be regularly reviewed to ensure alignment with the company's sales objectives and customer service standards.

What We Offer:

Competitive salary and performance-based incentives.

Opportunities for professional development and career advancement within the marble manufacturing industry.

A dynamic and supportive work environment.

Medical benefits and statutory compliance.

Join us in shaping the future of the marble industry by providing exceptional customer experiences and driving sales success!

Job Type: Full-time

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Application Question(s):

Are you an Immediate Joiner? Are you from Raipur? Do you have experience in Sales ? How many years of experience you have in Sales? Do you have experience in CRM? How many years of experience you have in CRM? Is English a convenient language for you?
Work Location: In person

Speak with the employer

+91 7225016966