Job Description

Key Responsibilities

Customer & Lead Management

Handle inbound and outbound customer calls, WhatsApp, and Email communication Manage fresh leads, open leads, and follow-ups as per defined SLAs Ensure 100% follow-up on walk-ins, enquiries, and online leads Convert leads into store visits
CRM & Data Management

Update and maintain accurate customer data in the CRM system Track lead status, interaction history, and closure details Ensure no lead remains unattended or incorrectly marked Generate daily, weekly, and monthly CRM reports
Sales Support & Conversions

Coordinate with store sales teams for appointment scheduling and closures Support D0 and D+ conversions through proactive follow-ups Upsell / cross-sell products and offers where applicable Track and reduce quick visits and lost leads
Customer Experience & Retention

Conduct post-sale calls to ensure customer satisfaction Handle basic customer concerns and escalate issues when required Support repeat sales, referrals, and loyalty initiatives Collect customer feedback and share insights with the team
Process & Compliance

Follow CRM SOPs and data hygiene standards strictly Ensure compliance with company policies and audit requirements Maintain confidentiality of customer information
Key Performance Indicators (KPIs)

Lead conversion percentage Follow-up adherence (TAT compliance) D0 / D+ conversion rates Repeat purchase & referral contribution Customer satisfaction scores Data accuracy and audit scores
Required Skills & Competencies

Strong communication skills (verbal & written) Customer-centric mindset Good negotiation and persuasion skills Comfortable with CRM tools, Excel, and reporting Ability to multitask and manage high lead volumes Basic understanding of retail sales processes
Qualification & Experience

Graduate / Diploma in any discipline 1-3 years experience in CRM, telesales, or customer service (Retail preferred) Freshers with strong communication skills can also be considered
Work Environment

Retail / Corporate Office-based Rotational shifts (if applicable) Target-driven role
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person