Job Description

Job Title: Customer Relationship Manager
Company: 4Fox Business Solution Pvt. Ltd.
Location: Kanpur (Shastri Nagar)
Type: Full-time Salary: Negotiable (Based on Experience)

About the Role:

We are seeking a dynamic and experienced Customer Relationship Manager (CRM) to join our team in Malviya Nagar, Jaipur. The ideal candidate will be responsible for nurturing client relationships, improving customer retention, and driving upsell/cross-sell opportunities. You will act as a strategic partner to clients, ensuring high levels of satisfaction and engagement.

Key Responsibilities:

? Build and maintain long-term, trust-based relationships with clients.
? Understand customer needs and expectations through structured communication and regular check-ins.
? Act as a liaison between customers and internal teams to ensure timely resolution of issues.
? Handle communication with multiple stakeholders, balancing and resolving conflicting interests.
? Prioritize and manage multiple client issues efficiently and transparently.
? Collaborate with sales and marketing teams to drive engagement, upselling, and cross-selling opportunities.
? Monitor key customer metrics (e.g., CSAT, NPS, retention) and take proactive measures to improve performance.
? Develop and implement strategic plans for enhancing client retention and loyalty.
? Identify and address at-risk accounts early with tailored retention strategies.
? Maintain up-to-date CRM records and prepare client performance reports as needed.

Skills & Qualifications:

? Proven experience (2-5 years) in Customer Relationship Management, Account Management, or Customer Success.
? Strong interpersonal and communication skills (both verbal and written).
? Problem-solving attitude and ability to think on your feet.
? Strong organizational and multitasking skills.
? Experience in handling client escalations and turning around difficult relationships.
? Proficiency in CRM tools and MS Office (Excel, Word, etc.).
? Team player with experience working alongside sales and marketing departments.
? Strategic thinker with a customer-first mindset.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

Kanpur, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Do you have experience in e-commerce industry ?
Experience:

Customer support: 1 year (Preferred)
Language:

English (Required)
Work Location: In person