Job Description

Job title: Customer Relationship Executive.

Reports to: Marketing Manager

Education and/or Work Experience Requirements:

Minimum 6 months of experience in Customer Relationship or Lead Generation BPO experience is also acceptable Excellent communication skills Strong teamwork abilities Effective listening and questioning skills
Ability to handle customer interactions with sensitivity and professionalism

Job Responsibilities:

Attracts potential customers by answering service questions and suggesting
information about other services.

Serves customers by providing company service information and lead closings. Opens customer accounts by recording Waitlist information. Maintains customer records by updating detailed information. Daily follow-up with the operational team & updating lead status. Recommends potential services to management by collecting customer
information and analyzing customer needs.

Prepares service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. To Manage Inbound and Outbound calls in a timely manner Identify customer's requirements, clarify information and provide them with the
resolution based on company policy

Handle any required communication or coordination required between
Partner's(Tankers) and customers

Entering customer and account data from source documents within time limits Compiling, verifying the accuracy, and sorting information to prepare source data
for computer entry

Reviewing data for deficiencies or errors, correcting any incompatibilities, and
checking the output

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person