Job Description

Key Responsibilities:

Client Relationship Management:

Develop and maintain long-term relationships with clients, understanding their needs and ensuring satisfaction.

Data Centralization:

Maintain accurate and up-to-date client information in the CRM system to facilitate seamless coordination across departments.

Dispute Resolution and Payment Recovery:

Address client disputes promptly and work towards amicable solutions. Manage overdue accounts and implement strategies for payment recovery.Recruiting Resources

Handling Challenging Interactions:

Engage with dissatisfied or angry clients empathetically, aiming to resolve issues and restore trust.

After-Sales Support:

Provide comprehensive after-sales support, addressing any concerns and encouraging client referrals through exceptional service.

Data-Driven Decision Making:

Utilize client data to identify trends and insights, informing strategic decisions to enhance customer satisfaction and business growth.
Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Schedule:

Day shift
Language:

English (Preferred)
Work Location: In person