Job Description

Key Responsibilities:

1.

Lead Management & Follow-ups

Handle incoming leads through calls, WhatsApp, emails, and walk-ins from various online/offline campaigns. Conduct initial qualification calls to understand the customer's needs, preferences, budget, and buying timeline. Follow up regularly with prospective customers via phone, email, and WhatsApp to maintain engagement and nurture interest.
2.

Customer Interaction & Relationship Building

Explain project details clearly including location advantages, pricing, floor plans, legal approvals, payment plans, and USPs. Handle objections and clarify customer doubts with a confident, customer-first approach. Schedule and coordinate project site visits for interested leads, ensuring all logistics and documentation are in place. Accompany clients during site visits (if needed), or ensure proper coordination with on-site sales teams.
3.

Database & CRM Handling

Maintain accurate and up-to-date records of all customer interactions in the CRM tool or Excel sheets. Track and update lead stages (new, follow-up, site visit scheduled, hot, cold, etc.) for management visibility.
4.

Coordination with Sales & Marketing

Work closely with the Sales Team to ensure a smooth transition of qualified leads. Collaborate with the Marketing Team to provide feedback on the quality of leads and suggest improvements in campaigns. Share insights on customer behavior, objections, and preferences with the sales and project teams.
5.

Reporting & Documentation

Submit daily/weekly reports on leads handled, follow-ups done, conversions, and site visit updates. Ensure all customer communication is documented professionally and compliantly.

Requirements:

Education:

Any Graduate (Preferred: MBA/PGDM in Sales/Marketing or Real Estate)

Experience:

1-4 years of experience in customer service/pre-sales in

Real Estate / Construction / Property Promoters

Experience in handling

residential or commercial projects

is highly preferred.

Languages:

Fluency in English and local language (e.g., Tamil/Hindi)

Technical Skills:

Good command over MS Excel, Email, and CRM systems Comfortable using real estate portals and WhatsApp Business tools

Desired Candidate Profile:

Excellent communication and interpersonal skills Good at building rapport and earning trust quickly Confident, energetic, and well-groomed Ability to multitask and work under pressure
Job Types: Full-time, Permanent

Pay: ?12,245.25 - ?30,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person

Speak with the employer

+91 9751110296